Client Rights & Responsibilities

Your Rights as Our Client

At Bethel, we believe every person deserves dignity, respect, and choice in the care they receive. As our client, you have the following rights:

Respect & Dignity

You will be treated with kindness and without discrimination of any kind.

Privacy & Confidentiality

Your information will always be kept safe and private.

Clear Communication

You have the right to understand your care plan in plain, simple language.

Participation

You have the right to take part in planning your own services and supports

Choice & Independence

You may choose from available services and make decisions about your own care.

Grievance Process

You have the right to file a complaint or appeal decisions without fear of retaliation

YourResponsibilities

We are here to support you, but you also play an important role in making your care effective. As a client, we ask you to:

Work Together

Share information openly with your case manager so we can best support you.

Keep Appointments

Let us know if you cannot make an appointment so we can reschedule.

Provide Information

Share accurate details about your health, needs, and preferences.

Respect Staff & Providers

Treat all team members and other clients with courtesy.

Speak Up

Tell us when something isn’t working so we can make it better.

Our Promise

At Bethel, you are never just a number. We see you as a whole person—with dreams, challenges, and strengths. Our promise is to walk with you, step by step, until you have the tools, resources, and support you need to thrive.

 

“Ready to learn how we can help? Connect with our team today.”